Gone are the days when an employee would walk to each and every meter to ‘read the meter’. New Holstein Utilities meter reader collects usage data from your electric/water meter with an electronic hand-held device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.
In some cases, or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communication with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement. That estimate is based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained. Ultimately, you pay only for the amount of energy/water actually used.